Hello

I am a Business Analyst.

My name is Sushera Rojjaturakun (BELL).

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MAR 2022 - Current

Senior IT Business Analyst (Payment Solutions & Services)

Siam Commercial Bank Public Company Limited

  • Gather business requirements and analyze the current business processed and develop solutions to meet the client’s needs
  • Conduct solution design meeting with team to identify requirements and solutions
  • Prepare document e.g., Functional Specification Design, Business Flow, System/Data flow and configuration for the projects.
  • Work closely with Product Owner, Project Manager, System Analyst, and solution team.
Jan 2019 - Feb 2022

System Analyst (CRM Loyalty)

Bangchak Corporation Public Company Limited

  • Gathered business and software requirements from marketing users
  • Analyzed defined as-is and to-be business process
  • Prepared document e.g., Term of reference (TOR), System Diagram, System Flow, Test Case for SIT and UAT, Training Document, User Manual
  • Managed and tracked of software development projects in order to meet customer requirements and execute projects on time
  • Reviewed and controlled related software projects’ documentation such as Software Specification, User Manual, Test Script, and other documents to ensure that all documents are accurate and follow by Term of reference (TOR)
  • Delivered business requirement and functional specification in related to loyalty platform and payment system
  • Trained user in overview and functional of system
  • Supported after Project Go Live analyzed and evaluate problems
Jul 2018 - Jan 2019

Senior Corporate Credit System Specialist (Unit Manager)

Kasikornbank Public Company Limited (Kbank)

  • Worked as a Business Analyst in Electronic Letter of Guarantee on Blockchain project, under Corporate and SME Products Division
  • Applied and Adjusted client’s requirement to develop and implement the internal system and other related systems
  • Coordinated between business team and IT team for designing and implementing the Credit process and system in order to meet with client’s satisfaction effectively
  • Assisted in coordination between system teams and related teams to deliver and improve and launch in Deployment process
  • Helped in designing the business process flows and preparing the readiness before launching the system
  • Implemented and prepared to simulate the new working Business flow as designed
  • Be a center team in coordinating work with IT teams such as incident situations with supports
Jan 2017 - Jul 2018

System Analyst (Engineering Specialist)

Advanced Info Service PLC. (AIS)

  • Gather business and software requirements from users
  • Designed and developed a requirement document, i.e. technical specification, interface specification, system workflow, ER diagram
  • Reviewed technical specification, user guide and test cases
  • Worked with QA teams during SIT and UAT to do testing and resolve issues
  • Managed and tracked of software development projects in order to meet customer requirements and execute projects on time
  • Designed and developed testing scripts for regression testing by using shell script
  • Provided training for team
Apr 2010 - Dec 2016

Product Quality Assurance (Senior Engineer)

Advanced Info Service PLC. (AIS)

  • Analyzed specific requirements, designed, and created test cases to support all requirements for telecom applications (i.e., SMS P2P, SMS A2P, SMS spamming, Subscriber Database, Inbound/Outbound Roaming Control Usage, Collected Call Service(*222B#) and MNP DB)
  • Designed and implemented testing infrastructure, i.e., installing new library and configuring test lab environment
  • Performed tests for functionality and non- functionality
  • Reported the bugs and defects to the software developers
  • Created work instruction for new launching elements to operation teams
  • Provided training new engineers, outsources and operation teams
  • Performed solving and troubleshooting problems with developers when systems failed
Dec 2008 - Mar 2010

Technical Support (Engineer)

Advanced Info Service PLC. (AIS)

  • Supported systems and resolved problems from users. (i.e., SMS P2P, SMS A2P, Inbound/Outbound Roaming Control Usage, Collected Call Service(*222B#))
  • Provided documents and trained operation teams
Jan 2007 - Nov 2008

Project Engineer

TOT Public Company Limited

  • Prepared and installed hardware for call center system. (i.e., 1111, 1113 and 1177 project)
  • Configured and monitored all the jobs running on interactive voice response (IVR) system
  • Supported and advises call center team
  • Provided documents and trained customers
  • Worked with Vendors and third parties for production issues
2011
-
2013

Master of Science

Chulalongkorn University

Major in Information Technology in Business
Concentration on Management Information System (MIS)
Faculty of Commerce and Accountancy, GPA 3.81
Special Project: Data Warehouse and Decision Support System for International Service of Mobile Operator Business

2003
-
2007

Bachelor of Engineering

Srinakharinwirot University

Bachelor of Engineering
Special Project: Content-based image retrieval

2000
-
2003

Senior High School

The demonstration school of Ramkhamhaeng University

High School Diploma with emphasis on Science and Mathematics, GPA 3.23

Trainings

  • Siebel Fundamentals, Oracle University
  • Outsystems Basic Web Development, Spheresoft Co., Ltd
  • Apply OOA and D with UML 2.0, First Logic Co., Ltd
  • Design Thinking, Stanford Center for Professional Development
  • Training and Practices on Software Testing Techniques, Aware Corporation Limited
  • UML Training Course (UFTD), CRaG Systems (UK)
  • Unix and Shell Script, Advanced Info Service PLC